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Sending Messages to a Page/Pager

Former Member
0 Kudos

Hi,

We got a requirement, we need to send some message to Pager of a service technician once our service order was created.

For that we have created a action and triggered workflow and from workflow we need to call a custom FM to send the required information to Pager.

Could any one please let me know how to send the information to a pager?

Is there any standard Function Module(FM) to send the information to pager?

Thanks and Regards,

Gopinath A

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

HI,

You can use the following funciton module:

SO_NEW_DOCUMENT_SEND_API1

Few things to be kept in mind:

1. Thh user/ employee who is recipient should have Mobile number assigned for Pager Services. You can do this by opening employee in trx BP and press button Other communication in Communication area adn select PAG (Pager SErvice) and assign Pager number.

2. Reciever type in the parameter table RECEIVERS should be 'K' (for SMS/ Pager)

Kindly reward with points in case helpful

Sharif.

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Sharif,

Could you please clear me the 2 point?

I didnt find the RECEIVERS TABLE.

Thanks and Regards,

Gopi.

Former Member
0 Kudos

Hi,

I meant to say, the FM i specified, has a table type parameter RECIEVERS, where you give a list of recievers to whom the msg should go.

Now, the msg can be of any type, os we have to specify that its SMS/ Pager msg.

To do this we have to put the table entry in this parameter RECIEVERS and in that you specify the REC_TYP as 'K'.

So to summarise, just pass teh table parameter RECIEVERS-REC_TYP = 'K'.

I hope its clear now...

Kindly reward with points in case helpful

Sharif.

Former Member
0 Kudos

Sharif,

Thanks alot for the information.

One more query, is there any setup that we need to do in the CRM system to send this information through pager?

Thanks and Regards,

Gopinath A

Former Member
0 Kudos

Hi,

SCOT settings need to be in place. Thats a Basis activity.

M not sure if anything else is needed...

Sharif.