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SAP Marketing on prem - SMS Campaign Failure

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Hi,

We scheduled an SMS Campaign and all the SMS failed. The error we got was:

"IP Address not allowed"

Can someone please explain what this issue is and why we are encountering it? Also, how could we go about fixing it?

Thanks,

Ali

sms-campaign-failure.png

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Answers (1)

Answers (1)

isathore
Advisor
Advisor
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Dear Ali,

Without the details, it is difficult to say anything. Best is to create a ticket for CEC-MKT-CPG-EXE. Please ensure that you provide an open connection for the backend and the UI with proper credentials.

Best Regards

Isabelle