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"Cannot display view BT120H_CPL/Details of UI Component BT120H_CPL"

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Posting here because I am getting absolutely nowhere with my vendor's tech support.

I use SAP's CRM to track orders with our vendor. The vendor sets it up- I have no access to any back end in SAP. Just a user.

Since January 22, 2024, I have had an error while trying to open order details. The error is as follows:

Cannot display view BT120H_CPL/Details of UI Component BT120H_CPL
An exception has occurred

Exception ClassCX_SY_REF_IS_INITIAL - Dereferencing the NULL reference
Source Text Row:14

Here's a screenshot:

Screenshot 2024-01-31 083036.png

While searching the error, I saw posts from 2008 and 2010, which is what brought me to these forums.

I am the only user (that I know of) that sees this error. It happens on both Microsoft Edge and Google Chrome. I've deleted cookies, cache, etc. etc. Same trash, different day.

I just need something I can take back to vendor Tech Support because they have not been helpful in resolving this issue. I literally cannot do my job.

Thank you.

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Answers (1)

Answers (1)

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Hello RockinCowboy88

if the error is happening JUST with your user  it's likely an error in your own personalization. Go to the backend and run the report BSP_DLC_DELETE_PERSONALIZATION for UI component  BT120H_CPL

Afterward, log again in the UI

Best regards