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It is possible to mass insert customer contacts on C4C?

Former Member
0 Kudos

I have many contacts to insert on C4C and tried to import using Data Migration, but this works only for customers that never has been imported on C4C.

If I try to upload contacts using the XML, C4C always tells me that the customer ID already exists.

Is there a way to import many contacts to my customers or I have to manually insert each one?

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Yes we added new contacts to an existing Account through Migration template.

Try using the "Enhance already existing records" in Migration Mode.

Thank you

Pavan.

sylviadanninger
Associate
0 Kudos

Hi all,

do we have any experiences about the performance using Data Migration - Enhance already existing records?

eg.: enhance 100.000 customers - how long would that need?

Thank you and BR Sylvia

Former Member
0 Kudos

I followed these steps, and C4C is telling me this functionality now exists in Mass Data Maintenance. Is that correct? If so, I want to add NEW Contacts to C4C to existing Accounts. However, when I do I receive an error message stating an invalid Contact ID. I left this field blank b/c the Contact does not yet exist, so how can I add a Contact ID number to a Contact that does not yet exist in C4C?

ankurgodre
Active Contributor
0 Kudos

Rich,

You should put new Contact IDs (based on no. range set in config), as during upload it would need a Contact ID.

BR

Ankur

Former Member
0 Kudos

Is that best practice? Once it syncs w/ ECC are we assuming ECC overwrites the one I created with the proper ID?

Former Member
0 Kudos

Hi Rich,

You should use the SAP C4C Data Migration tool with enhance option to insert the additional contacts. In Mass Data maintenance, it is require the contact person ID to update them and we need to insert them.

SAP has given the option to start the data migration tool with some URL after the go live. You should use the following URL to start the tool:

Accounts and Contacts

https://myNNNNNN.crm.ondemand.com/sap/bc/webdynpro/sap/dmc_ap_overview?category=7

Replace NNNNNN with your tenant number.

*Note: SAP uses the contact person internal number range

You can also follow go through this document

Data Migration after Go-live without making cha... | SCN

Answers (0)