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Is it possible to send survey again to a customer?

former_member741187
Participant
0 Kudos

Hi C4C experts,

Couple of days ago, we sent survey to customers using survey function in C4C.

But, one customer said that she didn't receive an email.

Is there a way of re-sending the survey only to the customer?

Thank you.

Joseph

Accepted Solutions (0)

Answers (1)

Answers (1)

PrasanthArya
Advisor
Advisor
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No there is no possibility of resending a survey from C4c to Customer

In every release, SAP has implemented most of the requests coming via the “SAP Cloud for Customer” Customer Influence while submitted as an idea to meet the needs of the customer use cases based on demand

To submit an idea, please use https://influence.sap.com/sap/ino/#/campaign/1868

former_member741187
Participant
0 Kudos

Hi Prasanth,

Thank you for your reply.

I will submit the idea of adding the function of resending to customer to the link.

Thank you again.

Joseph