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Identify older Interaction with Segmentation

PietzschmannRob
Participant
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Dear Community,

we have a scenario in the Marketing Cloud system, where we need to load an interaction multiple times (update is not possible, because the interaction is not stored in the sender system) with different values in custom fields. Now we are trying to identify the older interactions with a lower value in the custom field via segmentation to delete them.

Does anybody has an idea, how we could identify the older interactions with segmentation without building custom logic or a custom view?

Kind regards

Robert

Accepted Solutions (0)

Answers (1)

Answers (1)

SaravanaM
Participant
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Hi Robert ,

I am not exactly clear about your scenario but did you try All Interactions Segmentation profile to segment them as per your requirement ?

Regards,
Saravana.

PietzschmannRob
Participant
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I think "All Interactions" would not fit, because it is on interaction level. But i tried both ("All Contacts" and "All Interactions") and could not find a solution with any.

Do you have an idea?

Kind regards

Robert

SaravanaM
Participant
0 Kudos

Hi Robert,

In that case , you can try creating a segmentation profile which can hold both contacts and Interactions as mentioned in KBA 2895321 - Create segmentation object with multiple keys.

Regards,
Saravana.