on 05-13-2008 12:48 PM
Searching the agent inbox for emails (workitems) gives a resultlist from new to old emails, based on creation date.
Sorting by due date for emails does not work because the email does not have a due date.
Is there a possiblity to give a workitem/email a due date or to change the sorting in the resultlist from descending to ascending?
Hello,
Have you tried using the BADI "CUSTOM_HIT_LIST_SORT" to define that email work items should be sorted in ascending order? You might also look at some of the other BADIs for the Agent Inbox as well such as "AFTER_SEARCH" or "COMPUTE_DEADLINE_AND_PRIORITY". Please take a look at the 82 page FAQ document attached to SAP Note 882653 (Frequently Asked Question about IC Agent Inbox) in case you have not already done so.
Warm regards,
John
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