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ICWC - Agent Inbox - Email due date and sorting

Former Member
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Searching the agent inbox for emails (workitems) gives a resultlist from new to old emails, based on creation date.

Sorting by due date for emails does not work because the email does not have a due date.

Is there a possiblity to give a workitem/email a due date or to change the sorting in the resultlist from descending to ascending?

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Answers (1)

Answers (1)

former_member187490
Active Contributor
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Hello,

Have you tried using the BADI "CUSTOM_HIT_LIST_SORT" to define that email work items should be sorted in ascending order? You might also look at some of the other BADIs for the Agent Inbox as well such as "AFTER_SEARCH" or "COMPUTE_DEADLINE_AND_PRIORITY". Please take a look at the 82 page FAQ document attached to SAP Note 882653 (Frequently Asked Question about IC Agent Inbox) in case you have not already done so.

Warm regards,

John

Former Member
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Was hoping for some default customizing settings. But looks like we can use CUSTOM_HIT_LIST_SORT for our needs. Thank you for your help.