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How to reset 2FA in CCV2 Portal


A user had to reset his mobile phone and therefor was not able to login to CCV2 portal anymore.

according to this page

a user with role CUSTOMER_SYS_ADMIN should be able to delete the affected user in the user manager and create a new one with same s-user id. With the first login the user should then be able to create new 2FA.

But it was not working for us. Also tried to deleter cookies and used incognito browser.

Accepted Solutions (0)

Answers (2)

Answers (2)


Create a ticket via to reset MFA for

That should work, that's worked for me at least 🙂

0 Kudos

Use the request ticket; not incident ticket.

Refer to KBA 3387869 and open a Service Request on the topic.

The catalog item can be found here.

Please note Navigate to; Print PDF and attach to the request.