I'm trying to implement the additional travel time To/From functionality (for Business Partner) that has been released by SAP under the preview program for release 2305.
I have created the UDF field, also created a custom policy and finally created a Business rule on Event "Scheduled", and mentioned the newly created policy in it.
I still can't make it work. Has anyone been able to make it work. I appreciate any help.
Thanks for reaching out to us. I understand you created the required UDFs for the DTO BusinessPartner and filled those UDFs for at least one business partner.
I am using this functionality in my FSM account, and I can confirm that it works as expected. However, a correct configuration of the policy is crucial. I took the following screenshot from my test system:
In the "General Settings" tab of the policy, make sure you provide the following information:
Travel Time From/To
For further reading, I recommend you take a look at our documentation. It can be found here.
I hope my answer helps you enjoy this cool auto-scheduling feature in SAP Field Service Management.