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External Send not working

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I'm having issues getting my external send to send out POs to our vendors. It will show successfully sent in the messages and SOST all is green and has been sent - but vendor never got the PO! It's not isolated to 1 user or 1 vendor, it's happened now with multiple users. Sometimes it works others it doesn't.

Is there a way that I can figure out why they are not being sent or a starting point to trouble shoot this problem?

jerryjanda
Community Manager
Community Manager
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Hi, Dina:

Thank you for visiting SAP Community to get answers to your questions. Since you're asking a question here for the first time, I recommend that you familiarize yourself with https://community.sap.com/resources/questions-and-answers, as it provides tips for preparing questions that draw responses from our members. Feel free to take our Q&A tutorial at https://developers.sap.com/tutorials/community-qa.html as well, as that will help you when submitting questions to the community.

For example, you can:

* Outline what steps you took to find answers (and why they weren't helpful).

* Share screenshots of what you've seen/done.

* Make sure you've applied the appropriate tags.

If you don't apply the correct tags, the right experts won't see your question to answer it. (Are you absolutely certain this is a question about SAP Marketing?)

Should you wish, you can revise your question by selecting Actions, then Edit.

The more details you provide, the more likely it is that members will be able to respond.

I also recommend that you include a profile picture. By personalizing your profile, you encourage readers to respond: https://developers.sap.com/tutorials/community-profile.html.

Kind regards,

--Jerry

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