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Export Service Level with their reaction times / calendar

DAlbrecht
Active Participant
0 Kudos

Hi all,


is it possible to export the service level out of SAP Service Cloud (C4C) with their reaction time and their used calendar (days / time slots)?

I had a look at the data source "Service Level". Unfortunately, their is just the Service Level Name, Status and Language included. Furthermore, I tried it with data workbench. However, the standard Service Level object is not listed.

Thanks for feedback.

Best regards,

Deborah

Accepted Solutions (1)

Accepted Solutions (1)

marcus_echter
Advisor
Advisor
0 Kudos

Hi Deborah,

we indeed do not seem to have anything in that area for Service Levels. The only option I can think of is to generate an ODATA or SOAP service in PDI based on BO ServiceLevelObjective - which is PSM-released.

Cheers, Marcus

DAlbrecht
Active Participant
0 Kudos

Hi Marcus,
thanks for your feedback, although it is confirming my assumption that it is not possible to export via standard features.

Cheers, Deborah

Answers (0)