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Enable My tickets standard query configuration to custom query created by user?

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Hi Experts,

We have been created a custom query as My business tickets and My service tickets in tickets under services but its showing all tickets of assigned to the team instead of My business tickets and My service tickets.

For eg: If any user selected a query my business tickets only ticket's belongs to that particular user should visible.

How should we do this?Plz help on this

Kind Regards,

Harshitha N

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Answers (1)

Answers (1)

Active Contributor

Hello Harshita,

Can you add screenshots of the advanced search of the custom queries? I'd like to see what fields are being currently used in those saved queries.

As for your request, the 'assigned to' field will be able to fetch you only those tickets belonging to the user.