I cannot find any information about using vouchers (loyalty or not, we'd like to understand both scenarios) with Magento integration's plugin. We are trying to understand how we can align informations between the two platforms.
Someone can help us?
Hi micheletravagli, thanks for your question!
The Emarsys Magento plugin does not support vouchers out-of-the-box. Depending on your exact use case, there are a number of workarounds that come to mind, but we'd need to look into them and test them carefully first (example: export the voucher codes from Magento and import them as a voucher pool in Emarsys - but you would have to take care of mapping them on your side).
If this is a critical use case for you, please speak to your Partner or Success Manager and they can set up a meeting with someone from Emarsys Professional Services, who can help you identify the optimal solution.
Sorry I couldn't give a better answer!