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Custom scores displaying exact value in contact profile scores tab

former_member596578
Participant
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Dear experts,

SAP deliveres some scores out of the box and e. g. "Engagement Score" is provided with the precise score value in the respective column in the contact profile scores tab.

Is it possible for custom scores to display their exact values aswell?

Thank you,

BR Nils

Accepted Solutions (0)

Answers (1)

Answers (1)

jayce_wang
Active Participant
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Hi Nils,

You can create a custom one in Score Builder app.

https://help.sap.com/docs/SAP_MARKETING_CLOUD/b88f770e4b7c4ecead5477e7a6c7b8f7/254555dbf0784f6db3bbc...

Best regards,

Jayce

former_member596578
Participant
0 Kudos

Hi Jayce,

I do not see how this answers my question. I am searching for the option to display the exact value of a custom score in the "Scores"-tab in the contact profile instead of the custom values you define in the editor.

BR

Nils

jayce_wang
Active Participant
0 Kudos

Hi Nils,

Sorry I misunderstood the question. As far as I know, there is no way to display exact value of custom score. The pre-defined label text is displayed.

Best regards,

Jayce

former_member596578
Participant

Hi Jayce,

as long as you do not define any thresholds for lead stages, the exact value of the score is displayed in the contact profile!

BR

Nils