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CRM / Customer service module as a ticketing system

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Im using SAP Logon 770 and i have 2 questions related to CRM and Customer Service modules.

The questions:

1- Can i use Logistics > Customer Service module as a helpdesk ticketing system for a University?
2- Under IMG structure i found CRM module in my SAP logon 770 is it possible to enable it or do i have to ask for further licencing?

Thanks in advance

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