cancel
Showing results for 
Search instead for 
Did you mean: 

Copy Service Portal message from ticket to other ticket

mkunert
Explorer
0 Kudos

Hello experts,

is it possible to copy Service Portal messages in C4C from one ticket to another? For e-mails its already working:

Sometimes, a service request is captured twice and therefore it would be helpful to copy messages from Service Portal in other tickets.

Best regards

Max

Accepted Solutions (1)

Accepted Solutions (1)

AnkushPashine
Advisor
Advisor

Hello Max,

We do not have option 'To Copy to new/existing Ticket' for 'Portal Interaction' (as we have for Ticket's Email

Interaction) .Hope this answer your query on current behavior and this post can be set as 'Answered'.

Thanks and Regards,

Ankush Pashine

Answers (2)

Answers (2)

Juliuspereira
Active Contributor

Hi Max,

While it is not possible to copy one ticket to another, you could do one of the 3 actions listed below.

1. From the ticket OWL, you can select the ticket and then group it under another existing ticket.

2. From the ticket detailed view, in the Sub-Tickets facet, you can link it to an existing ticket or link it to a new ticket as a sub ticket.

3. From the ticket detailed view, in the Related Items facet, you can create a new ticket from the existing ticket as a follow-up item.

Hope this helps.

Julius

mkunert
Explorer
0 Kudos

Hi Julius,

thanks for the input, that might be a good workaround as for now!

Best regards

Max