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Contact Center Phone Number Whitelist

pbv-trey
Member
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How do you whitelist a phone number in Contact Center? The person who did this left and didn't leave instructions. Version is 7.0.7.0. Thanks!

AlexGourdet
Community Manager
Community Manager
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Thank you for visiting SAP Community to get answers to your questions.

As you're looking to get most out of your community membership, please consider include a profile picture to increase user engagement & additional resources to your reference that can really benefit you:

I hope you find this advice useful, and we're happy to have you as part of SAP Community!

All the best,

Alex

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Answers (1)

Answers (1)

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Hi Trey, most likely this is a custom function made by that guy who left as in SAP CCtr there is not such a standard whitelist functionality. Blacklist for outbound campaigns exists but white does not.

https://help.sap.com/docs/SAP_CONTACT_CENTER/b382b7dce2774c9aafdfda69f740b975/6e8ed11e35374f6bb745c4...

BR, Piotr