We use the SERVICE_OS segment to maintain status reasons. They are defined in the SPRO customizing for "Define Code Groups and Codes for Catalogs" and linked to a specific user status through the subject profile.
I want to activate Change Documents (Change History, table CDHDR/CDPOS) for SERVICE_OS segment of my One Order document (Service Request).
Table CRMA_SERVICE_OS is active in SCDO (object CRM_ORDER).
I tried going to SM30 view CRMV_OBJECTS and set the change document relation as such:
But it dumps (program LCRM_ORDER_TOOLSF07, line 56) when saving because the maintained structure (CRMT_SERVICE_OS_DB_WRK) doesn't exist.
Any help is greatly appreciated on how to reflect the status reason in the Change History.
If you want to activate the change history for Service Requests in the Web UI for the SERVICE_OS object, just go to SPRO and search for customizing entry "Define Change History for Processing Log" (in 'Transactions > Settings for Service Requests > Settings for Processing Log') and maintain the following entry.
(I just checked in view CRMV_OBJECTS in my system and field 'Change Doc Rel' is also set to 'Not relevant')