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C4C SSI & shared mail boxes

uwe_pryka
Explorer
0 Kudos

Dear Sir/Madam, I need a detailed description why shared mailboxes cannot be used like personal mailboxes in connection with the Outlook add-in and emails in shared mailboxes. If some technical or license related descriptions are available it would be helpful.

Thank you very much

Uwe

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Answers (1)

Answers (1)

alan_chen03
Participant
0 Kudos

Hi Uwe,

The usage of shared mailboxes is not officially supported. Here's some info for your reference.

Influence portal

KBA

  • 2943457 - Error: "You cannot perform this action. Add-ins are not supported in this folder" When You Open The Server-Side Outlook Add-In In A Shared Mailbox
  • KB0670604 - You Are a “Shared Mailbox User” and the Outlook Server Side Panel Disappears in the Shared Calendar for You

Feel free to get back to me if there's further query.

BR,
Alan