Currently we are upgrading SAP hybris from 6.2 to 2105.Upgrade is now completed but in each version i have issues with Business process. We are using business process to send Order Confirmation email. This is the process we are using to send order confirmation mail:orderConfirmationEmailProcess.xml(Same as OOTB)
I got below issue in 6.2 and the issue was clear.Below suggested solution works(Created DynamicProcessDefinition).
In 1905,Business process is failing again and the order process got stuck at current tasks and not moving to next step. This time it is not giving any error. I am not understanding how to check the issue further. Attached issue screenshots.
Could you please help with some ideas to resolve these kind of issues?
i just tried this action in my local environment where 2015 commerce is installed, unfortunately, i cannot reproduce this problem, but i can give you some suggests.
First of all, the business process is based on task engine, where each action in the business process including GenerateEmailAction is asynchronously and dynamically scheduled/executed by the underlying task service, it means it is difficult to estimate when each action will be finished
Secondly there are a list of reasons which can result in a task indicated as failure, some possible reasons include:
Your case shows the current task has failed which result in that the business process will not move to the next node
My suggestion is that you can:
Hopefully it can help you a little