on 03-07-2015 11:08 AM
Hi Team,
Can any one help me out - What would be the Activities / Task for Functional consultant in C4C from the fresh implementation perspective.
Is there any Best practices or Activity Tracker to complete / Validate.
I understood we need to map BP roles / Transaction / PF's etc which needs to be mapped to C4C - Few of them in ID mapping and few of them in Code list. I looking for the entire list which i can complete / cross check those.
Thanks in advance. Do the needful
Hari
Hello Hari,
There is no specific checklist for the activities to be done, however, there are several activities that a Functional Consultant needs to do based on the Scope of the project, let me mention few of the important ones on a high level for you:
1. First step if to perform Solution Scoping in the C4C system.
2. There are different phases in C4C as part of project implementation:
a. PREPARE: Prepare the system for implementation: Create Administrator for implementation, decide Data Migration strategies, Confirm Scope,etc.
b. FINE-TUNE: This corresponds to Customizing in CRM/ECC OnPremise where you need to perform all the Configuration &set up your Customizing based on the scope of the Project, Create Business Users & business Role & do the assignment, create Org Structure, etc.
3. Integrate & Extend: Perform Manual data migration using templates provided in C4C system. If integration is ins cope, then Perform Initial Load of data from the source system to C4C.
4. TEST: Perform unit, regression, Data test, etc. Also, request of Production system(Copy of Test should be performed).
5. LAUNCH/Go-Live: Execute Cutover, ensure Key user enablement is done, Admin of C4c is enables to take over day to day operation/support of C4C & all activites prior to Go-Live are complete.
Set the system to Live.
When integration is in scope, in addition to above activities, perform:
1. Creation of Communication System.
2. Creation of Communication Arrangements.
3. Code List Mapping.
4. ID Mapping.
5. Initial Load of Data.
6. Delta Load checks.
Hope this clarifies at a high level!
BR
Ankur
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Hi Hari,
On the functional side please refer to the following documents on sap help:
- The Admin Guide https://websmp102.sap-ag.de/~sapidb/012002523100017092572014E/EN-2.pdf
- The integration guide (depending on how you're integrating) https://websmp102.sap-ag.de/~sapidb/012002523100002165402015E/1502_SAP_C4C_CRM_HCI.pdf This guide provides details of what to map from C4C to CRM On Prem which i found useful.
Also if you go into the Business Configuration, download the codelist and that will give you a list of codes you need to map. Then perform the automatic configuration of code list mapping. (steps in integration guide)
I recommend you work with your integration team too since some of these tasks overlap.
Regards
Jo
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