Last year I wrote the blog post, "You Asked for it, SAP Delivers: Twenty Four (24) Cool New CRM Enhancements" introducing readers to the SAP Customer Connection program which allows customers to suggest new product enhnacements for SAP CRM. As I described in the blog post, SAP delivered two-dozen improvements to the CRM WebClient framework based on the ideas suggested and voted for by you -- our customers!
This year, in 2015, we had our biggest customer participation ever: Over 154 customers from 22 different countries submitted 171 enhancement requests! After the votes were tallied, SAP went to work, cranking out as many of the top-requested enhancements as possible. In the end, SAP was able to deliver over twice as many enhancements as last year!
Some of the most popular new enhancements from the CRM2015 round of the Customer Connection program include:
Timeout notification and optional count-down clock
Open links in new browser tab
Drag and drop of email attachments in Interaction Center email editor
Search for archived documents in Interaction Center
Mass change of iBase components
View account search results visually on a map instead of a result list
And many more...
And as usual, enhancements from the Customer Connection program are available for immediate use (via SAP Notes) for select existing CRM versions! No need to wait for a future enhancement package.
So if you would like to get involved, hurry up and sign up for the CRM2016 round of the Customer Connection program which is still currently open. But hurry up, the submission period for new requests closes on October 31!