Customer Relationship Management Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
cancel
Showing results for 
Search instead for 
Did you mean: 
suman_saurabh
Contributor

Scenario: You want to track the System Usage (e.g. Logon activities, Usage by Date, Usage by Device, Active/Inactive Users etc.).

Usage Statistics:

  1. Go to the Analysis work center in HTML UI.
  2. Go to the Usage Statistics tab.
  3. Click on tab Usage by Date - Here you can track the usage of the system by users during a particular period/date.
  4. Click on Usage by Client and Device - Here you can track system usage on particular Devices & Clients for a particular period/date.

* You can also access Usage Statistics from Administrator work center. in Silverlight UI

  1. Go to the Administrator work center.
  2. Go to the General Settings view.
  3. Find the section Usage and Response Time Statistics.
  4. Click on Usage Statistics.

Usage by Date:

Usage by Client and Device:

How to enable the Usage Statistics View for the User/Business Role:

Assign work center view ID COD_USAGE_REPORTING to the User/Business Role.

  1. Go to the Application and User Management work center.
  2. Go to the User and Access Management view.
  3. Go to the Business Users subview.
  4. Select the user -> Click on Edit - Access Rights.
  5. Expand work center COD_ANALYSIS.
  6. Assign work center view ID COD_USAGE_REPORTING to the user.

**Same is applicable for Business Roles.

2 Comments