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Product and Topic Expert
Product and Topic Expert
Dear Community,

The 2302 release (February 2023) for SAP Sales and Service Cloud is approaching.

We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also keep the conversation alive.

SAP Sales and Service Cloud – 2302 Release Briefing Webcast

When: Thursday, February 2, 2022 @ 4.00 pm – 5.30 pm CEST/ 10.00am -11:30 am EDT.
Who: Presented by Emmanuel Desert and Sales & Service Cloud Product Managers
What: Get an insightful preview on the planned innovations for the upcoming February 2023 release (2302) of SAP Sales and Service Cloud. Hear directly from our product management team about what’s new in this release. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Watch the full Webcast Replay Here.


Visit the documentation page to check out the current updates.

Please bookmark our 2023 release schedule located here.

Highlights for the 2302 Release:

Platform & Integration

MS Teams Integration

  • Deal Room For Account

  • Lifecycle Management Deal Room for Opportunity

SAP Sales and Service Cloud Core - Sales

  • Opportunity: Copy parent opportunity into child hierarchy

  • Sales Quote: Additional approver parties 

  • Contract: Archiving

  • Business Partner: New business configuration question for employee working hours maintenance

  • Perfect Store: Copy KPI within engagement map

  • Groupware Integration: Additional language support in server side integration

SAP Sales and Service Core, Dynamic Visit Planning Add-On

  • Supporting other frequency types including daily and monthly in route groups

  • Supporting mass edit in route groups

  • Perfect Store indicator and mass edit at visit list level and at route groups account level

SAP Sales and Service Core, Intelligent Sales Add-On

  • Customer Insights: Generic KPIs and i-flows

  • Guided Selling: Embedded Guided Selling

  • Guided Selling: Launch Kanban View from Opportunity Dataset

  • Guided Selling: Kanban View – Quick view and opportunity details page

*Please note that development is planned / in progress at the time of the release briefing and thus visuals and timelines might be subject to change.

Please find a visual timeline for the release and the upgrades. We have also added the hotfix (HFC) dates along with other important dates.

Please noteThe Hotfix dates represent the release dates only. HFC is deployed in the customer system in the immediate next Contractual Maintenance Period (CMP).

Thank you and looking forward to continuing the release conversations here in the community!