Customer Relationship Management Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
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zhixuanwu
Product and Topic Expert
Product and Topic Expert
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For Q3 2023, the SAP Customer Experience portfolio continues with the Industry-tailored, Connected, Insightful, and Adaptive themes we introduced at SAP Sapphire.

Industry-Tailored.
Tailored solutions meet the most critical needs of your industry and your customers and maximize your investment in SAP.

Connected.
Drive exceptional customer experiences and business outcomes by connecting back-end data and front-end experiences to engage the right customers, at the right moment, wherever they are.

Insightful.
Anticipate, support, and optimize customer interactions while improving operational efficiency with data-driven insights and analytics powered by AI.

Adaptive.
Transform at the speed of customer expectations with a hybrid composability approach. Our feature-rich core provides enterprise-grade capabilities, and a vast ecosystem of partner solutions allows you to rapidly deploy customized experiences.

Learn about the latest features and much more by attending each of the product release webcasts and CX Live. Registration links are below.

 

THURSDAY, OCTOBER 5, 2023 

SAP Commerce Cloud Q3 2023 Release Overview

In this webinar we will highlight the latest enhancements and innovations of the Q3 SAP Commerce Cloud release, including new integration features for our S/4HANA, SAP Order Management, and CPQ integrations, as well as enhancements to our Composable Storefront and Cloud Portal.

Time: 4-5 p.m. CEST/ 10-11 a.m. EDT

Access the replay here

 

THURSDAY, OCTOBER 19, 2023 

SAP Sales and Service Cloud – 2311 Release Briefing Webcast

Get an insightful preview on the planned innovations for the upcoming November 2023 release (2311) of SAP Sales and Service Cloud. Hear directly from our product management team about what’s new in this release. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Time: 4-5:30 p.m. CEST/ 10-11:30 a.m. EDT

Access the replay here

 

WEDNESDAY, OCTOBER 25, 2023 

Emarsys October 2023 Product Release

The Emarsys product release site will go live with the updates on October 25.

Product release website

 

WEDNESDAY, OCTOBER 25, 2023 

SAP Customer Experience LIVE


Join CX leaders from around the world to learn how industry-tailored, intelligent CX helps customers experience more of what they want with every brand engagement. Attend inspiring keynotes, hear the latest product announcements, and learn from real customer success stories.

Time: 5:00 p.m. CEST / 11:00 a.m. EDT / 8:00 a.m. PDT

Registration Here

 

THURSDAY, NOVEMBER 2, 2023 

SAP Sales and Service Cloud Version 2 - Q3 Fall Release Highlights

Get an insightful preview of the planned innovations for the upcoming November 2023 Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform & Integration.

Time: 4-5:30 p.m. CEST/ 10-11:30 a.m. EDT

Registration Here