Performance Assistant Note and KBA Search (PANKS) is a tool that searches for SAP Notes and KBAs using error messages.
In order for the feature to work, the following prerequisites must be satisfied:
Function module SEARCH_NOTES must exist
The RFC destinations for the Note Assistant (transaction SNOTE) have been maintained correctly.
The user also has to have proper debugging rights (i.e. S_DEVELOP) and set a user parameter in SU01
PARAMETER VALUE: 8 (or higher)
Once activated you will now see an additional magnifying glass icon on error messages in the message area. Clicking on this icon will make a search using the error's text.
On the result list presented on another browser tab, a list of notes will be presented to the user. The user can then take further action by clicking on most relevant notes wherein they will be brought to the service market place.
In order to implement PANKS for webUI, you can have a look to the following note:
2337800 - PANKS Integration WUI
If you still don't have the PANKS for sapgui, you must implement first the following note:
2020356 - Search for SAP Notes in document viewers not possible