An S-User Id is your personal gateway to SAP for Me allowing you to create cases, request license keys, download software and more.
Read below to find out all there is to know about how to get and use your S-User ID!
What is an S-User ID and how do I get one?
An S-User is a 10-digit ID beginning with the letter ‘S’ created by the Super Administrator of your company to allow you access to theSAP Support Portal andHome - SAP for Meamong other support sites.Your S-User is evidence of a support agreement with SAP.
If you do not yet have an S-User and want to know if your company has a maintenance agreement with us, you shouldfirst check your internal IT / procurement to confirm a customer (ERP) number. Alternatively, if you cannot confirm this information, contact CIC and we’ll be happy to check. Please be prepared to provide the full company name and street address for accurate results.
S-User IDs are intended to be used by one person and cannot be transferred to another individual. For this reason, it’s not possible for you to change the name of your S-User. A name change is only permitted when ithas been misspelled, the first and last name data is transposed in the wrong fields or if your legal name has changed (e.g. marital status change)
If you need to request an edit to your name for any of these reasons, please create a case under the XX-SER-SAPSMP-USR component. Please provide your S-User ID and your requested edit along with a general reason for your name change. If you do not have the authorisations to create an case, contact us in the CIC and we’ll be happy to forward the request to our internal S-user data team on your behalf.
Important: the name of yourS-User ID should correspond with that of the linked email address. Similarly, the email address domain must correspond with the company name (unless you are a Partner).
How can I edit my S-User personal data?
You’ll be able to update your phone number, email address, job title, language, time-zone and roles for your own S-User ID using the SAP for Me User Profile.