During this session, we'll be exploring how web3 technology and decentralised systems are transforming the landscape of Customer Experience (CX). As Head of Web3 at SAP CX, Scott Young will be giving us an update on Web3 and how it can enable better customer engagement and enhance the overall CX.
Furthermore, we'll be taking a deep dive into the Fediverse and mainly Mastodon, the latter currently well on track to disrupt traditional social media and enable new forms of customer interaction. With Chris Minnick, author of 'Mastodon for Dummies', on board to guide us through these topics, you'll gain valuable insights into how these platforms can help businesses create more personalised and engaging customer experiences.
So what are you waiting for? Sign up now and join us for this exciting Labs Talk live stream! You'll walk away with a new understanding of how cutting-edge technology is shaping the future of CX.