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OlivierDecobert
Product and Topic Expert
Product and Topic Expert


Dear CX Community,

The SAP Customer Experience portfolio is built to accelerate time to market, personalize for the modern customer and scale flexibly as your business grows. An easy implementation and rapid adoption is key to project success.

While working so closely with our customers, we started to see patterns in some of the pain points they were stumbling upon. One of the biggest pain points was around initial access to SAP purchases. If not done correctly, this can lead to a poor first experience and unnecessary frustrations on both the customer and SAP side. SAP leadership has listened to this feedback and decided to double down our efforts to eliminate this confusion and better streamline our processes with a proper onboarding approach consistent and unified across all SAP LOBs.

The SAP Customer Onboarding orchestrates a unified onboarding journey that ensures consistent and relevant experiences for customers as they move from contract signature to value realization. Customers receive guidance for every project milestone, enablement and services focused on developing their internal experts, delivering successful implementations, and achieving key business goals.

Our customers contacted at subscription start date are invited to follow our Welcome Webinars offered in localized languages and to get familiar with our Onboarding Resource Center. Complementary solutions like BTP will also be covered, watch my colleague Liz Cawley's Blog.

 

👉 Visit our CX Onboarding Resource Center:



CX Onboarding Resource Center


We hope to see you benefit from our Onboarding guidance ! I’m really excited for this new opportunity to engage with you as a community (customers, partners, colleagues) and even more excited about the future onboarding developments to be shared with you.

 

Once you have checked our Onboarding Resource Center you can follow our webcasts below and important updates.

👉 Get familiar with the solution Adoption


Adoption is a major success criteria for a cloud project: watch our best practices.

CX Adoption Best Practices Video (New, July 4th 2023) 12 min.



👉 CX Adoption Blog Adotion Accelerators


All SAP CX solutions are covered, including Sales and Service Cloud V2.

 

 

👉Latest important updates:



  • SAP Sales Cloud and SAP Service Cloud V2 now in the ORC with implementation guidance.

  • SAP Support Launchpad transitioned to SAP for ME:



SAP for Me onboarding:




  • Initial Access & User Setup: Here

  • SAP for Me Support Webinars

  • S-user Important Roles and Functions Guided Answers (sap.com)

  • Assigning Authorizations to S-User ID for Case Creation in SAP for Me video

  • How to add or change S-user ID authorizations - SAP for Me KBA

  • User Creation & How to Copy Authorizations: Here

  • How to Resolve User Credentials and Password Issues Guided Answers (sap.com)

  • Common issues while creating new S-user in SAP for Me... Guided Answers (sap.com)

  • How to create a case and use the get support feature SAP Note and here is a useful blog outlining the steps of the Get Support’ Application and Structure of Services & Support Dashboard.

  • SAP for Me goes Reporting by swetlana.schaetzle  Blog



 

  • SAP Learning Hub











 

  • CX Works goes to the SAP Enterprise Support Academy:
    Expert guidance and high-knowledge transfer services that help you to transform into an intelligent enterprise and be successful with your SAP solutions. At no additional cost.
    How to sign up video to the Learning Hub, edition for SAP Enterprise Support Link






Upcoming Webcasts  









Welcome to the SAP Enterprise Support Academy Update on latest news, achievements, and offerings available to you.


You can preview the next available live sessions directly on our landing page on SAP Support Portal, tailored per region:







SAP CX Services on SAP Store and SAP.COM


Elevate your success – from project planning to operation – by leveraging the broad portfolio of services offered by SAP Customer Experience Services.

 



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