The SAP Customer Experience portfolio is built to accelerate time to market, personalize for the modern customer and scale flexibly as your business grows. An easy implementation and rapid adoption is key to project success.
While working so closely with our customers, we started to see patterns in some of the pain points they were stumbling upon. One of the biggest pain points was around initial access to SAP purchases. If not done correctly, this can lead to a poor first experience and unnecessary frustrations on both the customer and SAP side. SAP leadership has listened to this feedback and decided to double down our efforts to eliminate this confusion and better streamline our processes with a proper onboarding approach consistent and unified across all SAP LOBs.
The SAP Customer Onboarding orchestrates a unified onboarding journey that ensures consistent and relevant experiences for customers as they move from contract signature to value realization. Customers receive guidance for every project milestone, enablement and services focused on developing their internal experts, delivering successful implementations, and achieving key business goals.
Our customers contacted at subscription start date are invited to follow our Welcome Webinars offered in localized languages and to get familiar with our Onboarding Resource Center. Complementary solutions like BTP will also be covered, watch my colleague Liz Cawley's Blog.
We hope to see you benefit from our Onboarding guidance ! I’m really excited for this new opportunity to engage with you as a community (customers, partners, colleagues) and even more excited about the future onboarding developments to be shared with you.
Once you have checked our Onboarding Resource Center you can follow our webcasts below and important updates.
👉Get familiar with the solution Adoption
Adoption is a major success criteria for a cloud project: watch our best practices.
CX Adoption Best Practices Video (New, July 4th 2023) 12 min.
CX Works goes to the SAP Enterprise Support Academy:
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How to sign up video to the Learning Hub, edition for SAP Enterprise Support Link