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Product and Topic Expert
Product and Topic Expert
It is my pleasure to introduce you in this blog post the Live Sessions on SAP Customer Data Cloud Essentials.

What is it about?

In this series of three live sessions, you’ll learn the key capabilities of SAP Customer Data Cloud with live demos and opportunity of live interaction with the trainer.

Who is it for?

These sessions are designed for anyone who is new to SAP Customer Data Cloud. No previous knowledge of the product is needed to attend these sessions.

What does it offer?

This series consists of three two-hour instructor led virtual sessions via SAP live class (e.g. zoom). Students have the option of requesting a tenant to complete hands-on labs on their own time during the week. The topics covered each day are:

Day 1: SAP Customer Data Cloud Overview, CIAM for B2C, CIAM for B2B

The objective of this session is to get an overview of SAP Customer Data Cloud. Understand what is Customer Identity and Access Management. Look into the two products CIAM for B2C and CIAM for B2B. Followed by demo.

Day 2: SAP Enterprise Consent and Preference Management (ECPM), Console Administration, and Authentication Methods

The objective of this session is to understand what is Enterprise Consent and Preference management. See Console administration in action. And various authentication methods offered by SAP Customer Data Cloud.

Day 3: Rest API, Extensibility, Identity Exchange, and additional Resources

The objective of this session is to get basic understanding of APIs, extensibility and identity exchange options offered.

How can you book it?

The live session is available on SAP Learning Hub. You will need to have a subscription in order to register for the live sessions.

There are two ways to access to the registration page of this live session (as well as the schedule of the next occurrences😞

  1. You can go to SAP Learning Hub, and search for “SAP Commissions”. the live session should be the first result under “Learning Content”

  2. You can also use the direct link here, but please remember you need to be logged in on SAP Learning first to use the link: Live Sessions: SAP Customer Data Cloud Essentials.


For additional resources you can look at the Microlearning Videosrelease notes for latest product updates, CXWorks articles for best practices and join the CX Learning Room for updates on various enablement sessions scheduled on a regular basis.

For any questions related to SAP Customer Data Cloud, check here for questions asked by other community members or to ask new question.

If you have any feedback or suggestions, please add a comment to this post.