In order to quickly review an issue with SAP Desktop Connection the following information is required by support.
As for all issues a detailed description of the issue you are seeing is necessary.
If possible a document containing screenshots is very helpful.
Information for analysis.
For further information please see the following:http://wiki.scn.sap.com/wiki/x/fKB9Fw
Please also include the following connections:
When this information is included in an incident it will allow analysis without delay thereby ensuring prompt resolution.
Its also recommended to review the SAP Desktop Connection Wiki, KBA's and Notes before contacting Support as many of the issues encountered are already resolved and documented in these resources.
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