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What are Guided Answers in general?

Guided Answers help you troubleshoot and find solutions to your issues – either from a technical perspective (e.g., troubleshooting steps, performance tuning, survival guide, best practice) or from a non-technical perspective (e.g., right contact/department or processes) using a step-by-step guide.  SAP experts document exact steps by analyzing issues and highlighting them for you. Learn more in this short video (~ 1min) and the Knowledge Base.

Why did we create a user-centric Guided Answers for you about ‘Working with SAP Product Support’? 

We always listen carefully to your feedback. What we have heard is that it can sometimes be challenging for colleagues and customers to find the right SAP Support channels, processes, and tools via the SAP Support Portal. This is even more challenging when you are new to SAP Support, as it can be hard to keep track and find the information you need.

That’s why we have built up “Working with SAP Product Support”! This Guided Answers Tree is your one-stop-shop to find the right SAP Support-related resources for your situation, following an easy-to-use and quick step-by-step guide.

What is included in Guided Answers for ‘Working with SAP Product Support’?

With the step-by-step guide, you can choose your current situation, the assistance needed, and the respective priority. Accordingly, you will get guidance on becoming familiar with the Product Support’s available resources, Escalation Request Considerations & Priority​, and about How-to Questions, Consulting Questions, and Enhancement Requests.

Please feel free to use the feedback function on the right and let us know if you have any suggestions to improve the Guided Answers for Working with SAP Product Support.
Your feedback is highly appreciated!

Enter Guided Answers for ‘Working with SAP Product Support’ directly and bookmark the page!


Thank you for reading, we hope you found it useful!  

If you have any questions, please feel free to ask us in the Q&A  All Questions in Customer Experience | SAP Community and All Questions in Support Services | SAP Community