Customer Relationship Management Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
Showing results for 
Search instead for 
Did you mean: 

Classroom Training Schedule

It is highly recommended and part of the onboarding best practice for partners to attend the available trainings for the theoretical knowledge and having a partner coach assigned to the first C4C implementation projects for the practical expertise. 

To find the available trainings including certification information please click here ( and search for ‘C4C’ to find the following courses:

  • C4C10: SAP Cloud for Customer Project Implementation
  • C4C30: SAP Cloud Applications Studio
  • C4C50: SAP Cloud for Customer – Integration with On-premise SAP Solutions


For each C4C course, SAP provides an online certification possibility. You can find the certification as well in the official Training and Certification shop ( Here you search e.g. for C4C10 and click in the search result on ‘Certifications’.

  1. In the section “Subscribe to Certification Hub”, click on “Learn More”
  2. In the section “Access Certification Hub”, click “Subscribe”
  3. In the section “Access Certification Hub”, click “Add to basket”
  4. Access the shopping cart by clicking on the little symbol in the top right corner, then click on “Book Now”

Online course with videos about Strategy, Functionality, Integration, Architecture and Extensibility

The openSAP course ‘Experience SAP Cloud for Customer’ provides SAP customers and partners with the necessary knowledge to get on board safely and quickly.

The course offers an initial overview of SAP’s overall Customer Engagement & Commerce strategy (CEC), and how the comprehensive solution portfolio is going to shape CEC as a new software category in the market.

Specific examples then illustrate the possibilities and procedures for implementing SAP Cloud for Customer - from the functional diversity of the overall solution (supported by many “day in a life” demos), to integration into the existing IT landscape, and on to individual development.

"Our practice-oriented event is particularly interesting for large companies who want to reposition themselves in the business of sales, service, marketing and social media," explain Simon Dechent and Sven Feurer from Cloud for Customer Product Management at SAP.

Collaterals in Jam group C4C Academy

This community has been setup to keep you up to date with the latest information related to the SAP Cloud for Customer solution offering (

SAP will broadcast videos, documents and related information content regarding the SAP Cloud for Customer solution via this community to educate and inform about the Cloud for Customer solution offering.

We will also be sharing event information that is relevant for this community of stakeholders working with the SAP Cloud for Customer, public cloud software-as-a-service powered by the SAP HANA Cloud Platform.

(In case you want access to the C4C Academy, please send us a note via this link to allow us to provide you access to the content and many other broadcast information resources related to SAP Cloud for Customer)

1 Comment