This month the Customer Interaction Center will be hosting two Webcasts aimed to-wards our APJ Customers, Partners and Colleagues which you can register for at the time that best suits you with the links below (or you can watch the recordings after).
By attending this Webcast, you will learn all about the below topics, enabling you to feel more comfortable navigating the SAP One Support Launchpad and using its applications.
Customer Interaction Center (CIC) Overview
Introduction to the SAP ONE Support Launchpad
User Management & Universal ID
How to Download Software
How to Request a License Key
Self Service and Support Channels
Contacting Product Experts
Creating the ‘Perfect Incident’
Contact Us & Feedback
Next up is our Incident Management Webcast topic which will cover the below:
What steps you can take to get assistance for your technical issues
The repositories of information and self-service resources available to you
Helpful tips on how to create a good quality incident
Our CIC team and how we can help you to benefit from the best support experience possible
No need to take notes! We share our presentation slides with attendees after every Webcast so you can sit back while we guide you through the Incident Management processes and tips on How to Get the Most from your Support.
Please forward this event to any of your colleagues that might be interested.
Thank you for reading this post, we look forward to seeing you at the Webcasts!