Approval workflows exist in SAP Marketing since several years and provide the ability to set up an approval process on the business objects that enabled for approval workflows:
This blog post gives an overview of the applications and features that are provided in SAP Marketing Cloud for the approval process, which include setting up conditions and approvers as well as a notification. This is the 1st blog post of a series of posts. Refer to the Conclusion section for the complete list.
To use approval workflows in SAP Marketing Cloud, you must:
Define which business objects should be enabled for approval workflows. This is done in Manage Your Solution > Configure Your Solution, under Marketing and General Settings using Workflow for Business Objects. For more information on this configuration, see the SAP Marketing Cloud online documentation.
Define Receivers Email Addresses for Test Systems to make sure that you have whitelisted email addresses to test the notifications in your Q system.
The Manage Workflows application is part of the business catalog SAP_CEC_BC_MKT_WKF_PC (Marketing – Workflows) which is included in the SAP delivered business role SAP_BR_ADMINISTRATOR_MKT (Administrator - Marketing).
The Marketing Approval application is part of the business catalog SAP_CEC_BC_MKT_APV1_PC (Marketing - Approvals) which is included in the SAP delivered business role SAP_BR_MARKETING_MANAGER (Marketing Manager).
Once you have set up the prerequisites and have defined the conditions as well as the approvers, the approval process is enabled. The approval process is tightly linked to the lifecycle statuses of a business object. Each business object has its own status flow. However, the In Approval status is part of all business objects status flow if the approval process is enabled.
When a user submits a business object for approval, the system evaluates the workflow definitions that were defined for this business objects. If conditions are satisfied and approvers are found, the system
Creates an approval request.
Sends email and Fiori notification to the approvers.
Sends email notification and Fiori notifications to the requester, once the request is approved or rejected.
Managing Approval Requests
The Marketing Approvals application enables you to, for example: