Customer Relationship Management Blogs by Members
Find insights on SAP CRM and other customer relationship management products and topics in blog posts from community members and share your own perspective.
Showing results for 
Search instead for 
Did you mean: 
Active Contributor

Hello All,

Id like to provide a workaround in this document for customers/partners/consultants who have issues seeing the relevant information on the Insideview Mashup under an Account screen in C4C.

Issue: The insideview standard mashup does not display any information when made visible through ADAPT/PERSONALIZE options under an Account screen in C4C. It asks for either Signing-in or gives a link "I need a Password", however, even after putting the correct credentials or resetting the password, it still shows the same screen instead of showing relevant information for that Account in the Mashup.

Root Cause: There is a bug in C4C - Insideview mashup, due to which the mashup is unable to pick up the correct configuration parameter value for 'CRM OrgID', which is a key config parameter for the mashup to display the correct & relevant information.

Workaround: Create a copy of the pre-delivered InsideView Mashup (This is needed since you cannot EDIT a standard/Pre-delivered Mashup). give it a name of your choice. EDIT the Mashup & under the parameter CRM OrgID, populate a constant value (You need to get this constant value from the InsideView team). This step basically hard codes the CRM OrgId. Save & close, Activate the Mashup.

Now, go inside any Account & hide the standard/pre-delivered Mashup. Make your copied Mashup visible. Now enter your credentials to sign-in to the InsideView on the Mashup screen & then after you should be able to view the required information on the Mashup without any issues.

Kindly note that this is a workaround.

Solution: It is expected that 1505 release should come with a bug fix for this issue & once the tenants are upgraded to 1505, you can hide your copies version of the Mashup & make the standard/Pre-deliverd Mashup visible, it should then work fine.

Hope this workaround comes handy to anyone who is using Insdieview mashup & has issues as mentioned in the Issue section above.