Customer Relationship Management Blogs by Members
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Former Member
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as we recently had some talks with customers where the question came up how to switch on and to use SAP RTC let me post here the current admin/user guide explaining this in detail (as PDF on Google drive because of file size):

     SAP C4C RTC 1605 User Guide v1 1.pdf

Please feel free to get back to me if you have any questions and/or need additional information.