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Dispute Management

Introduction

The Dispute Case from FSCM is passed to Claims Management for further processing of the claim or either issue credit or to manage the dispute item to request payment back from customer.

What is Dispute Management?

In SAP Trade Management, execution and settlement process, Dispute management integration provides processing of Deduction claim from a dispute case for customer remittance of short-payment deemed trade-related. In Claims Management there are 2 ways of processing payment of Promotion -a) Deduction Claim, b) Invoice Claim

Deduction Claim-After execution of a trade promotion, the customer will deduct their trade reimbursement from payment of the manufacturer for the purchase of consumer goods.

Invoice Claim-Manufacturer receives invoice for claim of an amount that has been agreed upon a for a trade promotion.

Steps in S/4 HANA- FSCM System

1.Define External Applications

IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Transfer to External Applications -> Define external Application


2.Assign Logical System to Element Type for SAP Business Objects

IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Element Types and Case Record Model -> Assign Logical System to Element Types for SAP Business Objects


3.Define Derivation of Element Types

IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Process Integration -> Define Derivation of Element Types


4. Create Status profile


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Status Management -> Create Status profile

5.Create Function profile


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Function Profile -> Create Function profile


6.Create Attribute profile


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Attribute profile -> Create attribute profile


7.Define Text profile


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Text profile -> Create text profile



8.Define Case Type


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Case Type -> Define Case Type


9.Create Value for Attribute “Category”



10.Create Value for Attribute “Reason”



11.Create Value for Attribute “Root Cause Code”



12.Define number range interval for Case


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Define Number Range Interval for Case


13.Create and process case record model


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Element type and case Record Model -> Create and Process case record model


14.Define Automatic Status changes


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Process Integration -> Define Automatic Status changes


15.Define Text ID for Notes


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Process Integration -> Define Text ID Notes


16.Define Transfer of Dispute Cases


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Transfer to External Applications -> Define Transfer of Dispute Cases


17.Define Events


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Transfer to External Applications -> Define Events


18.Define the Effect of Events on Dispute Cases


IMG Path: Financial Supply Chain Management -> Dispute Management -> Dispute Case Processing -> Transfer to External Applications -> Define the Effect of Events on Dispute Cases


19.Activate Process Integration for Dispute Management


IMG Path: Financial Supply Chain Management -> Dispute Management -> Process Integration with Accounts Receivable Accounting -> Activate Process Integration for SAP Dispute Management


20.Define default value for creation of dispute cases


IMG Path: Financial Supply Chain Management -> Dispute Management -> Process Integration with Accounts Receivable Accounting -> Define Default Values for Creation of Dispute Cases




21.Define Reason Code


IMG Path: Financial Supply Chain Management -> Dispute Management -> Process Integration with Accounts Receivable Accounting -> Integration with Claims Management -> Assignment of Credit Memos -> Define Reason Codes


 

Steps in SAP Trade Management System

1.Select FSCM Dispute Management system - CRM

IMG Path - Customer Relationship Management -> Claims Management -> Integration -> Integration to Dispute Management -> Select FSCM Dispute Management System


2.Map Dispute Case Types to Transaction Types - CRM


IMG Path - Customer Relationship Management -> Claims Management -> Integration -> Integration to Dispute Management -> Map Dispute Case Types to Transaction Types


3.Define Note Types for Claim Submission - CRM


IMG Path - Customer Relationship Management -> Claims Management -> Integration -> Integration to Dispute Management -> Define Note Types for Claim Submission


4.Define status profile - CRM


Keep standard status profile for Claim Submission Document

5.Define Claim Submission Transaction type - CRM

IMG Path - Customer Relationship Management -> Transactions -> Basic Settings -> Define Transaction Types


Conclusion

The aforesaid configurations help in integrating SAP FSCM - Dispute Management with SAP Claims Management

Acknowledgement- All Screenprints are from SAP Trademanagement 4.0 FP04 and SAP S/4 HANA 1909

Author-Tapan Chowdhury has 16 years of  SAP implementation and titled as Delivery Architect.