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Sync between one identity and SAP S/4 Hana system failing

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Hi all,

Our SAP S4 systems are connected to myID (Quest's One Identity s/w).

myID is used to perform user management in SAP systems and there is a synch while runs between SAP and myID in all SAP systems.

The synch is trying to match the user status between myID and SAP systems.

Currently, the synch is failing with an error that BP with GUID xxxxxxxxxx does not exist (see below screenshot)
many thanks for any ideas.

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