on 2017 May 08 8:08 PM
Hello Experts
Can you help us with the following question, please? , we have a satisfaction survey of more than 100 questions, and we need to know if we can save a first version of the survey by the client before being sent to SAP C4C
Thank you very much.
Regards.
Hi,
Surveys can be saved in a version. When you want to update the survey you make a new version. Working with versions need to be activated by a scoping question in Activity Management! Creating a new version automatically updates the status of the previous version.
For large surveys I first define some questions and add them in the Question Bank for later use. Especially questions with the same answers I set up first in the Question Bank, as I can create other questions based on them without having to retype all the same answers again.
After I defined the questions I compose my survey immediately in the right order.
Kr.
MJ
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