Service order Item category on Contract determination

[Former Member]

Hi

We have contract determination on CRM service orders and it is working as expected. Our Service contract makes the Service order free of charge but its still generates the debit memo in ECC system with zero value.

We don't want this to happen so a work around will to have the item categories different when the Service order has a contract. These item categories will not be configured for ECC billing integration in R/3 plug-in hence no debit memo will be generated.

My question to Service gurus is that is there another way of achieving this? if not is there a way to flip the item category after contract determination without putting in any code.

Thanks and Regards

Rupesh Patil

[former_member813607]

Rupesh,

I dont think we can flip item category without coding..!. but certainly possible with coding.

Regards, Sudeep..