[SCC] receipts were not synced back to B1

[former_member589922]

failed-sync.pngI have issue where my receipts were not synced back to B1. Customer, Articles and users values are synced though. I haven't test out vouchers and discount yet. Below are the list that I have tried to troubleshoot so far:

1. cash account and credit card account are defined in both B1 and SCC.
2. Payment terms and tax rate value are defined in both B1 and SCC.
3. Field mapping values are correct (currency, receipt type, quantity, customer group etc

[Private_Member_40663]

Hi,

please check the mapping for sales person also!

Have you checked the item master data? Does the problem occur with every sales item? Maybe this will allow us to exclude the article master data.

Best regards

Tobias

[former_member589922]

Thanks for the reply Tobias. I've checked the mapping for sales person and it is correct. I've tested with default data from SBODemoGB. So there are around 70-80 articles and it is happening to every sales item.

[former_member589922]

and I've successfully posted to B1 if I use credit card payment type. Only cash payment will not sync until now.

[Private_Member_40663]

Ok. Than you have to check your account details again!

could you send us a picture from your accounting properties and the settings under cco-integration

Please check also your sbo chart of accounts properties

- Is your petty cash account marked as cash flow relevant?

- Is your petty cash account marked as cash account?

[sukhbold_altanbat]

Hi,

Is it issue resolved?

I am facing similar issue.

https://answers.sap.com/questions/12745419/cco-petty-cash-payment-receipt-not-released-to-b1.html

Thanks,

Sukhbold

[stephan_best]

Hi Ye DaeWah Htun,

if you didn't find any help in SAP Note 2693418 you can also check if your services are up to date, please see SAP Note 2163033, if your services are not up to date we recommend to update them and also to perform the "CreateUpdateTable" step.

Please feel free to open an incident if this doesn't help.

You can use component SBO-INT-CCO if you open the incident from SAP Busines One Launchpad. Or IS-SE-CCO if you create the incident directly in the SAP Market Place

kind regards

Stephan

[former_member237414]

Hi Ye DaeWah Htun,

did you check the details in note 2693418?
Search for "Di Error: (-2028)".

Did that help?

Have a nice day,

Julian

[former_member589922]

Hi Julian,

I've checked and go through it accordingly but still did not find out which value is missing. Anyway, thanks for the reply mate.