cancel
Showing results for 
Search instead for 
Did you mean: 

SAP CRM ERMS integration with Office 365

Former Member

Hello,

We are currently integrating Office 365 with our SAP landscape.  We've looked at http://support.microsoft.com/kb/2600912 and followed the steps there to set up outgoing email from our SAP systems.  Has anyone been successful in setting up incoming email.  This is required for a scenario where we are using ERMS.

Thank you in advance for your help.

Cheers,

Allen

Accepted Solutions (0)

Answers (3)

Answers (3)

KaushalShah
Active Contributor
0 Kudos

Has anyone been able to receive inbound email from O365 into SAP CRM 7 EHP2? We have SMTP running fine on CRM, but O365 connector cannot see the CRM system as it's not exposed to the internet. Is there a way to do it via groupware connector or desktop connector or by any other means? We don't want to synchronize contacts, activities etc., only emails.

Former Member
0 Kudos

Allen,

Did you ever resolve your issue not be able to receive email from Office 365 in SAP?

We have the same issue.  We are able to send emails with no problem, but we are not able to receive them.

Allen Abell

Former Member
0 Kudos

Hi Allen,

No.  This is still an unsolved issue for us. 

KaushalShah
Active Contributor
0 Kudos

Did anyone solve this? It's 2020 and SAP has still not made it any easier.

Sandra_S
Associate
Associate
0 Kudos

Hi Allen,

do I understand correctly that you successful set up the SAP System to send e-mails to the Office 365 exchange server, and this will then further process the e-mails?

Which SAP_BASIS release are you using?

Could you please share some more details on which settings where needed in the SAP system and which configurations in Office 365 where needed?

Best regards,

Sandra

Former Member
0 Kudos

Hi Sandra,

You have to use the relay server described in http://support.microsoft.com/kb/2600912.

We are using an EHP2 for CRM 7 system, which has SAP_BASIS version 731 and SAP is configured to use the relay server.  We are still having issues having emails coming in to SAP, but leaving SAP is OK.

I hope that helps.

Thanks,

//Allen