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Organization node not available when configuring rules

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75

Hi all,

I have defined the organization chart in the system.

But when I try to configure service ticket rules under Organizational Work Distribution Rules, the service org nodes are not available.

Anyone experienced this, please share.

Grazie.

Accepted Solutions (1)

Accepted Solutions (1)

suman_saurabh
Contributor
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Hi Grazie,

Can you please check if your Org Node is valid (Start & End Validity Date) & if your Org Chart or Particular Org Nodes are already activated?

Ideally if the Org Node is valid and Active, it should come up in Org Work Distribution Rules.

Regards,

Suman

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Hi,

Thanks for the answer.

The org chart is effective since September 30, 2015, and it has been activated, but it is not shown in the Org Work Distribution Rules.

Could be a bug in this tenant from SAP.

Because it works for other system.

SHU

suman_saurabh
Contributor
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Hi SHU,

It could be a issue with org inconsistency at the tenant.

You may raise an incident for support.

Regards,

Suman

Answers (1)

Answers (1)

Former Member
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Hi Shu,

I havce exactly the same issue in the tenant I'm using.

Diid you happen to solve this problem? Could you give me some hint to solve on my own?

Kind Regards

Rosalia

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Hi Rosalia,

Yes we solved the problem.

But I am quite busy at this moment.

I will get back to you later.

Shu

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Please refer to my previous answers, it is a SAP bug. We have opened an incident ticket.

Former Member
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ok, thanks I'm opening an incident for that.

Thanks for the hint!

Rosalia

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the organization node is not shown in the menu (bug), but if you specify the node ID manually, it should work anyways. By Massimo.