How to explore CRM..

[Former Member]

Hi PPL,

I am an SAP SD Consultant.

I want to explore CRM.Basically start learning CRM.

Which is the best Available Book on CRM, ofcourse there is help.sap.com.

THNX in Advance.

Cheerzz..

Subbzz..

[Former Member]

Hi

Subba Rao

if you go through CR010 i.e., CRM OVERVIEW once it will be really helpful for you to get a brief idea about all the CRM processes

then accordingly you can decide further Course Materials to be followed...

all the best

Reward if helpful

regards

VENU

[Former Member]

Hi Try these links to know well into CRM....

http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm

http://www.geekinterview.com/Interview-Questions/Clarify-CRM

Install Guides & Cookbooks

CRM 5.0 Installation and Upgrade Information

Configuring the Business Package for SAP CRM 5.0 SP01 (EN)

PCUI Book for CRM 5.0 (PC-UI Cookbook)

CRM Mobile Client Component Release CRM 5.0

Communication Station CRM 5.0

Quick Guide to the Installation of mySAP CRM (PPT)

Master Guide mySAP? Customer Relationship Management 2005

Groupware Connectors 4.0 Guides

Groupware Integration Guide

SAP E-Commerce 5.0 - Landscape, Basics and Concepts

SAP E-Commerce 5.0 - Examples and Tutorials

Configuration Guide - IPC in SAP E-Commerce

Interaction Center (IC) WebClient Consultants Cookbook

Regards,

kavitha

[Former Member]

Hi,

Since you are from SAP SD background, so this transition will be easy for you. You can very easily get across the major business cycles and standard operation procedure.

You can search the SDN for a lot of resources in SDN. Also you can start with the following courses. CR010 - CRM Overview. CR100 - Base Customization. These are the absolutely necessary for CRM. Then you can go for the CR300 - CRM Sales.

And as you know you will get a lot of information from help.sap.com.

Thanks,

Samantak,

Rewards points for useful answers.

[stephenjohannes]

There is a new book available on SAP Press called Discover SAP CRM.

http://www.sap-press.com/product.cfm?account=&product=H2914

That would be probably your best introductory start, beyond taking an SAP training class on CRM.

Take care,

Stephen