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Fetching an Invoice Receipt from another CCO-POS

DanielaJacob
Participant
0 Kudos
437

Hi Community,

i want to fetch an invoice from another CCO-Pos (No. 2) to edit and post a return in CCO-Pos (No. 1). The ERP System ist SAP Business One and the settings for the CCO Manager in the CCO-Pos Integration Tab are:

Enable central receipt management = False / Enable receipt fetching = false

That should mean the Receipts should directly fetch from ERP System SAP Business One.

The Receipts are successfully in ERP System SAP Business One landed, but i can't fetch the Receipts in CCO-Pos (No. 1).

Version: CCO(M) - 2.0 FP13 PL01

Where is my mistake?

Thank you very much, best regards,

Daniela

Accepted Solutions (0)

Answers (2)

Answers (2)

Klaus_Frick
Active Participant

Hi dstrunz

You have to activate central receipt management to enable the return of all receipts in CCOm. For the return of receipts CCO fetches receipts from the local CCO or from CCOm, but not from B1. You also find this described here: Voiding Receipts by ID - SAP Help PortalUntil FP12 this worked for all receipts (for entire receipts or just some receipts positions) in CCOm, but FP13 PL01 seems to have a problem with fetching a receipt from CCOm.Best Regards
Klaus
DanielaJacob
Participant
0 Kudos

Hi kfrick,

thank your for your support and response. In this case: "You have to activate central receipt management to enable the return of all receipts in CCOm." - what will hapen in the background?

Send the CCO-POS only the new created receipts (from activation) to CCOm or send the CCO-POS all local generated receipts from the CCO-POS are ever generated?

Best regards,

Daniela

Klaus_Frick
Active Participant
0 Kudos

Hi dstrunz

You have to define the date in section "Receipt management" and then start the receipt syncronization. After the syncronisation is finished you should find all receipts in CCOm. Then you should be able to return any receipt on any CCO.

BR

Klaus

anderson_schmitt
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Daniela,

This issue has been fixed from the SAP Customer Checkout 2.0 FP13 PL03.
Using the Return Receipt-by-ID function, it is possible to return the receipts from different PoS'.

Regards,
Anderson