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Enhance Agent Inbox search with Z field

Former Member
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Hi All,

I have a requirement to enhance the agent inbox search criteria with the Z field ( added through EEWB).

I have added the custom field in the structure :CRMST_AUINBOX_SEARCH for the Query Object BTQueryAUI and did design layer customizing to add the field on the UI.

Further I have copied the class CL_CRM_QUERYAUI_RUN_BTIL and redefined method READ_BUSINESS_TRANSACTIONS to add the parameter range for the custom field.

        CALL METHOD cl_crm_report_qupart=>get_qupart_by_token


            iv_entityname = '     '

            iv_fieldname  = 'ZZXXX'

            iv_token      = 'RAN'

            it_rangetab   = lt_range


            ev_qupart     = ls_qupart_range-querypart.

        IF lt_query IS NOT INITIAL.

          APPEND ls_qupart_and   TO lt_query.


        APPEND ls_qupart_range TO lt_query.

Please let me know which entity name should be passed in the above code .



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Answers (1)

Active Contributor
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Here is a nice document which can help you:

Please check.