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E-mail Sending in crm ic webclient

Former Member
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I don't know how i define a user, who will login interaction center with his/her password and send e-mail to the agent.

My question is not definin a user! I don't know how can i make and test e-mail settings?

Please answer detailed, because i am new at crm.


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Former Member
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Please look at these oss messages, they both have zip files attached. Alot of configuration setup is explained.

940882 Frequently Asked Questions about ERMS

882653 Frequently Asked Questions about Agent Inbox

Former Member
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Hi Adil,

For simple mail settings, please follow the link:-

The basic requirements are:-

a) Get a SMTP mail server configured and get a mail-id or address configured.

b) Assign this mail id to the Agent

Then you can send mails at this mail id.