E-Mail Bounce Marketing Cloud vs. "Successful Received" Status in SAP Digital Interconnect

[SCHNEIDERT]

Dear Experts,

I've created an email campaign in SAP Marketing Cloud. All of the mails have been sent to the same domain.

5/8 contacts received the mail correctly, 3/8 did not.

For these three contacts I get the following interaction written in SAP Marketing Cloud:

Now I send a GET request to the SAP Digital Interconnect API with the correct startUTCTime and endUTCTime and the specific campaignId (looks like this: https://email-eu1.sapdigitalinterconnect.com:443/in365-api/abc_cde_fg12345/notifications?startUTCTim....

As a response I get the notifications for all of the 8 emails that have been sent in the campaign. But for every of these emails I get a "Successful Received" as status.

How is it possible that SAP Marketing Cloud says that the email has been classified as spam?

How is it even possible that the same email is handled differently by the same MS Exchange server?

Any ideas?

BR Tobias

[SCHNEIDERT]

Update: I sent the same e-mail to the same 8 contacts again. Now NO contact does receive the email anymore. Everyone of them gets written the "DROPPED-FINISHED-PREVIOUSLY_BOUNCED:null null" interaction.

The mails have never arrived our mail relay. So where are the mails and how do these information then come back so SAP Marketing Cloud and what does it mean?

[SCHNEIDERT]

Update:

I've opened an incident and got the information that the affected email-addresses have been on a "suppression list". I don't know why or how that happened. SAP delisted them. After that it worked for some of the contacts. But some still receive the same interaction and do not get the mails. The next level escalation team is evaluating the issue.

[SCHNEIDERT]

Hi maik_bosch,

SAP Support answered that the suppression has been lifted from the concerned e-mail addresses.

In the new version of the Deliverability Best Practices Guide there is an Appendix B which provides some information about the suppression lists:

https://community.sapdigitalinterconnect.com/t5/SAP-E-mail-365/Deliverability-Best-Practices-Guide-f...

Maybe you can find some interesting information there.

BR Tobias

[maik_bosch]

Hi schneidert

any updates here for us 😉

Thanks and regards

Maik