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Duplicate Carts after Login in Storefront

Former Member
0 Kudos

Hello experts,

B2B: Hybris Commerce 6.7 version

We´re experiencing an issue after a user does a login in the Storefront.

  1. Once a user clicks on the login button in the Storefront, the systems have a delay processing the user authentication due to server response time and integrations going in parallel.

  2. In the meanwhile, the user gets bored and opens a new tab in the navigation explorer and type the Storefront URL to login "again" with his credentials.

  3. Sometimes, when the response times are longer than expected, the user opens the third new tab in the navigation explorer and go to the Storefront URL and tries another "login" with his credentials.

As a consequence, this situation duplicate carts for the same user in the back office.

We thought that it was an issue with the secure portal AddOn but we´re not sure.

Does somebody have an idea about what's going on?

Thanks in advance,

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